You’ll need to upload a valid purchase invoice that clearly shows the product name, model, purchase date, and store details. Additionally, make sure to upload a photo of the product label that includes the serial number (SN). Both documents must be clear, unedited, and legible to ensure your submission is accepted.
The serial number (SN) is typically located on the product itself or on its packaging. Look for a white sticker label printed with “SN” or “Serial Number,” usually found on the box or bottom of the machine. You must enter this exact code during the form submission and upload a matching photo to verify authenticity.
Ensure your invoice is scanned or photographed clearly, showing all critical details such as purchase date, store name, and product model. For the product photo, the serial number label must be fully visible and readable. Blurred, cropped, or heavily edited images may lead to rejection of your submission.
Yes, the form allows you to select from the available gift options, such as Touch ’n Go eWallet credit or spare parts. However, if you choose a digital reward like Touch ’n Go, you won’t be asked to fill in delivery address details since it will be sent electronically. Only one gift type can be selected per qualifying product.
After you complete the form, a unique submission ID will be generated for you (e.g., XXXXXXXXXXXXXX). You can use this ID on the “Track My Submission” page to view your submission details and status. This system ensures your personal data remains private while still allowing you to follow up securely.
No, submissions are strictly limited to the official campaign period. The form includes a purchase date field with validation to ensure it falls within the allowed timeframe. Late entries or purchases made outside the campaign period will not be accepted, so please check dates carefully before submitting.
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